Shipping Information and Costs

Returns Information / RMA Procedure

Free Shipping

SHIPPING: INFORMATION AND COSTS

JUVENIIS ships throughout Italy, Europe, and beyond, with varying prices due to transport costs, especially for North America.

JUVENIIS constantly collaborates with leading national and international couriers to ensure the best service in terms of delivery times, guarantee of delivery, and customer service.

Cash on delivery payments are only possible for Italy; in this case, an additional charge of €6.00 will be added to the order due to courier commission costs.

SHIPPING COSTS AND TIMES

*Subject to product availability; in case of delays the recipient will be notified by phone or email.

**Orders with a weight exceeding 17Kg involve higher shipping costs, therefore a surcharge of €7.00 is required;
Charges for higher weights

Shipping costs outside Italy vary depending on the weight of the shipment according to courier price lists.

Euro Zone 1: Austria, France, Germany

Euro Zone 2: Netherlands, Slovenia, Spain

Euro Zone 3: Belgium, Luxembourg

Euro Zone 4: Bulgaria, Czech Republic, Romania, Slovakia, Hungary

Euro Zone 5: Denmark, Finland, Greece, Sweden

Euro Zone 6: Estonia, Latvia, Lithuania, Poland

Euro Zone 7: Cyprus, Malta

Euro Zone 8: Ireland

Euro Zone 9: Liechtenstein, Croatia

Euro Zone 10: Portugal

UK Zone: Great Britain (includes customs documentation handling costs)

Working days: Monday to Friday, excluding public holidays.
Preparation times: orders received from Monday to Friday, excluding holidays, are processed the same day if placed before 11:00 am, or the next working day if placed after midday. Orders received on Saturday and/or Sunday are processed the following Monday.
Transport times: delivery times may vary depending on the carrier used and due to force majeure such as weather conditions and strikes.

DELIVERY METHODS

The ordered products are delivered to the postal address specified by the Customer in the order form. By registering on the website, it will be possible to access the reserved MyBio-Natural section and manage an address book for deliveries. The order status will always be available in the MyBio-Natural section.
Deliveries are made from Monday to Friday during normal business hours, excluding public holidays.
When the order is handed over to the courier, an email will be sent containing a link to track the shipment from dispatch to delivery.
Delivery is considered completed when the product is made available to the Customer at the specified address.
Upon delivery, the Customer must carefully check:
a) That the packaging is not damaged or altered;
b) That the number of items delivered matches the transport document.
Any damage or discrepancies must be reported immediately to JUVENIIS Customer Service, specifying the order concerned.

FAILED DELIVERY

Express Courier
In case of failed delivery due to the recipient's absence at the specified address, the courier will send an email notification to the Customer with a link to schedule a new delivery. The customer may choose a date and whether delivery should take place in the morning or afternoon. If delivery cannot be completed on the agreed date due to absence, Customer Service will attempt to contact the Customer to arrange a new delivery. If Customer Service is unable to contact the Customer within the next 9 working days, or if delivery fails again due to absence, the Products will be returned to JUVENIIS.

After 30 days from the date the Products are returned to JUVENIIS due to failed delivery, the contract shall be considered terminated and the order cancelled pursuant to applicable law. JUVENIIS will refund the amount paid by the Customer, excluding return shipping costs and storage fees charged by the courier.
The termination and refund amount will be communicated via email. The refund will be credited to the original payment method. If, before the 30 days have elapsed, the Customer requests redelivery, JUVENIIS will proceed with a new shipment charging shipping, return, and storage costs.

SHIPPING TO AFRICA, ASIA, OCEANIA, SOUTH AND CENTRAL AMERICA

Shipments to these countries will be subject to individual evaluation; a quotation will be provided based on the weight and type of goods to be shipped. Orders must be paid in advance by credit card and the goods, while we ensure the utmost care in packaging and customs procedures, will travel at the recipient’s risk; any import duties or customs delays will be borne by the recipient.

RETURNS: INFORMATION AND PROCEDURES

1. Not satisfied with your purchase?

Within 14 days of receiving the product purchased on JUVENIIS, you can exercise your right of withdrawal. To return the purchased goods, simply notify our operators of your intention by sending an email via the contact page or by sending an email to sales@juveniis.it.

Our operator will provide a return number (RMA code) and send an email with the label to attach to the box for shipping.

When the package arrives at JUVENIIS warehouses, the product’s integrity will be checked. In particular, the packaging must not have been opened and warranty seals must remain intact; if the product is suitable for return, we will refund the product price excluding shipping costs or, alternatively, issue a one-year voucher for a future purchase, excluding 50% of the shipping costs.

If your order had free shipping, for partial returns 50% of the normal shipping cost will be charged; for full returns, the full shipping cost will be charged.

2. Purchased multiple items but want to return only one?

You can follow the procedure described in point 1.

3. Already opened the product but it’s not to your liking?

Please send a message to sales@juveniis.it expressing all your comments and opinions. In this case, we will consider sending a similar product in type and price, of your choice among those available, charging only the shipping costs. The selectable products can be evaluated together with our operator to assist in your choice.

Practical Tips

If you are unsure about your purchase, we recommend not discarding the original packaging, as it can be very useful in case of a return, especially for bottles or products in fragile containers; the packaging used by JUVENIIS follows the best shipping standards recommended by major couriers to ensure the integrity of deliveries and respect for the environment.

Warranty seals are very important and must not be removed. Since these are food or cosmetic products, they cannot be reused even for demonstrations.

Has the item arrived damaged or broken?

If the courier delivers a package that is clearly damaged or mistreated, we recommend not accepting it; if possible, we advise you to take a photo of the damage and immediately inform us of the refusal and the reasons.

Sending us an email to sales@juveniis.it with a complete and accurate description, attaching the photo taken, would be ideal and very helpful for us. Thanks to your communication, we will arrange to send you the same order as quickly as possible without any additional costs.

If no information is received, or the communication lacks the minimum necessary details, you will need to wait until the merchandise arrives so that our staff can better assess the situation.

If you accept the package and it is particularly damaged, or if you believe the packaging is not adequate for the type of product contained, we would greatly appreciate your feedback, as it helps us improve our service.

Note! For any communication, the order number and date are required, which you can find in the emails sent to your address, in the invoice, or on the label attached to the received package.

Attention! Without the order number and date, requests will be assigned a low priority, resulting in delayed responses.

FREE SHIPPING

You can obtain free shipping in Italy, including islands, for a minimum purchase of 49 euros.