Although most people have now gained a certain level of experience with online shopping, below we highlight some aspects that can help avoid inconveniences in order management and also prevent dishonest individuals (for example those who ask to purchase via phone) from taking advantage of people’s good faith (in such cases, do not hesitate to contact us, and we will carry out all necessary checks through the appropriate channels).
Order Management
- Always be wary of anyone who, even if they have a website, proposes the purchase of goods over the phone, especially if requesting payment on delivery. No JUVENIIS operator is authorised to receive orders by phone, nor to request bank details, credit card information, or any form of payment. JUVENIIS operators may contact customers only regarding orders already placed and solely for coordination purposes.
- It is possible to purchase products from the JUVENIIS catalogue exclusively via the official website using the internal purchasing procedure or through other marketplaces integrated with our order management system.
- The marketplaces where JUVENIIS catalogue products can be found are listed below:
- Amazon
- JUVENIIS operators may contact the Customer (only from Italy) solely and specifically for agreements or information regarding an order placed through the website or other marketplaces (delivery delays, out-of-stock products, delivery confirmation).
- The procedure for any change in the order amount is communicated via email from one of the JUVENIIS.it addresses and can only be carried out through a traceable payment system (PayPal, bank transfer). In the case of phone contact, it is good practice to verify the caller (ask the operator for the order number, purchased products, etc.)
Delivery and Pickup
- Always check the integrity of the package and the sealing tape; all JUVENIIS parcels are sealed with adhesive tape bearing our identification details.
- Accept the package with reservation if it shows any anomalies; take photos before and during opening in case issues are later found.
- If the delivered package is unacceptable, please do not accept it and take some photos that you can send to us via email or WhatsApp; this would be extremely helpful to improve our services and will also speed up the shipment of a replacement package before the return reaches our warehouse.
- The same precautions should also be applied when collecting from a pickup point.
- In the case of cash on delivery, couriers cannot request amounts higher than those indicated in the email received at the time of the order; no additional costs are предусмотрены.
- Please report if any courier leaves the package without delivery confirmation; this is an incorrect procedure that could lead to the loss of the parcel.